Customer Complaints Procedure
We recognise things can sometimes go wrong- if there is something you are not happy about, tell us straight away, so we can put this right.
Making a complaint
- Please get in touch so we can investigate the matter
- If you remain dissatisfied with the outcome, please contact the office and ask for a director and explain the problem. Our phone number is 01482 319603 or email; firstname.lastname@example.org
Please note that we have 3 working days to acknowledge your complaint. After investigation, we aim to respond formally in writing within 15 days.
If you remain dissatisfied
- If you are still not satisfied you can request and independent review from The Property Redress Scheme.
- You need to submit your complaint within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH.Tel: 0333 321 9418